Ordering for Imprinted Items
ORDERING
Place your order directly through our website www.canyouimagine.com. You will receive an email order confirmation.
Email your order anytime to [email protected]
Call (770) 933-8338 to place your order anytime, 24 hours a day, 7 days a week. If we are unable to take your call, please feel free to leave your order or any questions on our voice mail.
Fax your order anytime to (678) 264-0905
DELIVERY
Production times may vary per item. Estimate 2 ½ weeks for delivery after we receive approved artwork from you. We will do our very best to get your items to you as quickly as possible. Some items are available for rush delivery. Please let us know if you require a rush.
TERMS
Net 30 of the invoice date with approved property management companies. We otherwise accept the following credit cards: Visa, Master Card, American Express
OVER/UNDER RUNS
You will be expected to accept and pay for up to a 10% over run (making too many of your item). Also, be prepared for up to a 10% under run (making too few of your item). You will not be charged for items that you do not receive due to an under run or damages.
RETURNS
Due to the nature of custom printing, promotional items cannot be returned or exchanged.
COLORS
Colors of items displayed in our catalogs and on our website may vary slightly to the actual item due to photography and printing intricacies and due to differences in computer monitors.
ARTWORK/PROOFS
Logos and text are best submitted in a Vector file. If you do not have this, artwork assistance is available free of charge.
Logo assistance is also available free of charge. You may select a design from our templates.
We will email/fax up to two proofs of the design or your provided logo shown in context of your chosen promotional item. Additional proofs will incur a $35.00 charge. Artwork is set up and saved in a Vector file for your future use on additional promotional items at no charge.
Imprinting prices are based on one color printing in one location unless otherwise noted. Additional fees may be incurred for PMS color matching, metallic inks, and imprinting in multiple locations.
Please submit artwork to [email protected].
CANCELLATIONS:
A minimum cancellation charge of $25.00 plus all charges incurred to date will be billed accordingly.
NOTE: Prices on promotional items occasionally vary without prior notice.